International

We're happy to announce that we ship internationally to Canada.

CANADA

How do I place an order?

By Internet:
Shop at jcrewfactory.com. To ship items to Canada, simply look for the flag at the bottom right-hand corner of the site and click "Change" if you do not see the Canadian flag.

By Phone:
866 739 5942

How do I find my size?

All sizing is in U.S. sizes. Click here to see our size charts.

What are my payment options?

We accept the following payment methods:

• Visa
• MasterCard
• American Express
• Discover
• JCB
• PayPal
• JCCC*

Orders are subject to verification and acceptance before shipping. Credit cards will be charged when the items are shipped.

*Please note that the J.Crew Credit Card is not available for use in stores outside of the U.S. The J.Crew Credit Card is valid for use in all U.S. stores as well as on jcrewfactory.com orders shipped to the U.S. and Canada.

What are my shipping options?

We're excited to offer flat-rate shipping and handling to Canada for USD 9.95. We ship via UPS Standard service directly to your door. You will receive your order in four to seven business days from the date your order was placed. Taxes will be included in your order total. No additional duties will be applied at checkout or upon delivery. Customs delays can be common when shipping to Canada, so please factor this in when placing your order. Orders shipped to multiple addresses will be charged USD 9.95 for each individual shipment.

All shipments to Canada must be made to a physical address. We are unable to ship to Canada P.O. Boxes. Attention: Customers ordering shipments to the Yukon, Northwest or Nunavut territories must call 866 739 5942 to complete their order. Orders shipped to these territories cannot be processed at jcrewfactory.com at this time.

We do not offer overnight delivery to Canada, but we can send your package in three business days via UPS Express for a flat rate of USD 25. In cases where UPS Standard service is not available, your order will default to UPS Express and will be shipped at a flat rate of USD 25.

Orders shipped to different addresses will be charged separately per individual shipment. Any items shipped via UPS Express to one address will be shipped at a flat rate of USD 25 while items shipped via UPS Standard to another address will be shipped at USD 9.95.

Duty Refund

By ordering goods from J.Crew, you authorize UPS SCS, Inc. to act as your agent and to transact business with the CBSA (Canada Border Services Agency) to clear your merchandise and account for applicable duties and taxes, to return merchandise to J.Crew and to prepare and submit refund claims on your behalf for any merchandise that you return. You understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker and that you will obtain the refund directly from J.Crew. In this connection, you also authorize the customs broker to endorse any refund check issued by the CBSA in your name so that J.Crew can be reimbursed.

What will the duties and taxes on my order be?

All applicable duties and taxes will be applied at checkout or upon delivery.

How can I get in touch with customer service?

For questions, please email contactus@jcrewfactory.com or call 866 739 5942.

How do I return or exchange an item?

See our return policy here.

Price Adjustments

J.Crew gladly honors price adjustments on full-price merchandise within seven days of the mail-order ship date when accompanied by the original retail receipt or mail-order packing slip. Please email contactus@jcrewfactory.com, including order number or name and address. Items not purchased at full price are ineligible for price adjustments.

Customs

By ordering goods from J.Crew, you authorize UPS SCS, Inc. to act as your agent and to transact business with the CBSA (Canada Border Services Agency) to clear your merchandise.

Tell me about your mail list policies.

Occasionally, we make our customer list available for one-time use to a few carefully screened firms. If you prefer not to have your address disclosed, email contactus@jcrewfactory.com.

Am I eligible for a J.Crew Credit Card?

Yes. However, please note that the J.Crew Credit Card is not available for use in stores outside of the U.S. The J.Crew Credit Card is valid for use in all U.S. stores as well as on jcrewfactory.com orders shipped to the U.S. and Canada. Click here to learn more.