Let us help you

For questions about orders, please include your order number and the name and ZIP code of the billing address.

BY EMAIL

contactus@jcrewfactory.com

BY LIVE CHAT

We're available every day, from 9am to 12am Eastern

BY TELEPHONE

24 hours a day, seven days a week at: 866 739 5942

BY FAX

434 385 5750 for order forms or questions

BY WRITING TO US AT:

J.Crew Customer Relations
3 Ivy Crescent
Lynchburg, VA 24513-1001

CANADIAN ORDERS

Email contactus@jcrewfactory.com or 866 739 5942.