Last Updated: August 30, 2013
We collect information you provide directly to us. For example, we collect information when you use our websites, shop in our stores, call us on the phone, create an online account, sign up to receive our emails, request a catalog, participate in a sweepstakes, contest, promotion or survey, communicate with us via third party social media sites, request customer support, apply for a job or otherwise communicate with us.
The types of information we may collect include your name, email address, zip code, billing address, shipping address, phone number, payment card information, product preferences, demographic information and any other information you choose to provide.
In some cases, we may also collect information you provide about others, such as when you purchase a gift card for someone and request that we deliver it electronically, create and share a "wish list" or decide to purchase and ship products to someone. We will use this information to fulfill your requests and will not send marketing communications to your contacts unless they separately opt in to receive communications from us.
We automatically collect certain information about you when you access or use our websites or transact business with us, including:
We may also obtain information about you from other sources and combine that with information we collect about you. For example, we collect information from the U.S. Postal Service's national change of address database to verify and update mailing addresses. In addition, if you apply for a J.Crew credit card, we obtain limited information about you from the partner that manages our co-brand credit card program.use of information
We may use information about you for various purposes, including to:
We are based in the United States and the information we collect is governed by U.S. law. By accessing or using our websites or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries.sharing of information
We may share information about you as follows:
We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.advertising & analytics services
We may also work with third parties to serve ads to you as part of a customized campaign on other websites or platforms.security
We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.children
We do not knowingly collect any personal information from children under the age of 13. We do not sell products for purchase by children and all children's products we sell are for purchase by adults only.your choices
You may update, correct or delete your online account information at any time by logging into your account and navigating to the "My Account" page or by contacting us. You can also contact us if you wish to deactivate your online account, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.
You can opt out of receiving promotional communications from us at any time by doing the following:
Please note that even if you opt out of receiving promotional communications, we may continue to send you non-promotional emails, such as those about your account or our ongoing business relations.
Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies, but note that doing so does not necessarily affect third party flash cookies used in connection with our websites. For more information about disabling flash cookies, see www.adobe.com/products/flashplayer/security. In addition, many web browsers support Do Not Track technology. If you enable Do Not Track, we will stop collecting information that allows us to tailor your online experience. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our websites.
California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. Under the law, a business must either provide this information or permit California residents to opt in to, or opt out of, this type of sharing. J.Crew permits California residents to opt out of having their information shared with third parties for direct marketing purposes. To opt out, please log into your online account and change your settings under the "Catalog Preferences" page or contact us .contact us
J.Crew Customer Relations
3 Ivy Crescent
Lynchburg, VA 24513-1001
Phone: (800) 562-0258
Fax: (434) 385-5750