Quality is our highest priority. Always has been, always will be.

our guarantee
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange.

All in-store returns/exchanges in accordance with this policy for purchases paid for by cash or check require a government-issued photo ID.

retail store purchases

J.Crew gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased in our retail stores for full refund or exchange within 30 days of original purchase. Requests for refund or exchange of merchandise purchased by cash or check must be accompanied by the original receipt. Refunds will be made in the form of the original payment. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt.

telephone and internet purchases

J.Crew gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased by phone or online for full refund or exchange within 60 days of original purchase. Requests for refund or exchange of merchandise purchased by check must be accompanied by the original receipt. Refunds will be made in the form of the original payment. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt.

factory purchases

J.Crew Factory merchandise purchased in a J.Crew Factory store may be returned to any J.Crew Factory store location within 30 days of original purchase for refund or exchange. Requests for refund or exchange of merchandise purchased by cash or check must be accompanied by the original receipt. Refunds will be made in the form of the original payment. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt.

J.Crew Factory merchandise purchase by phone or online may be returned to a J.Crew Factory store or by mail within 60 days of original purchase for refund or exchange. Requests for refund or exchange of merchandise purchased by check must be accompanied by the original receipt. Refunds will be made in the form of the original payment. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt.

final sale items

All final sale items may not be returned or exchanged. Please note that all lingerie and vintage items and all items that have been altered are final sale.

price adjustment

J.Crew gladly honors a one-time price adjustment on full-price merchandise within seven days of the retail purchase or mail order ship date if accompanied by the original receipt. Items not purchased at full price are ineligible for price adjustments.

purchases paid by check

Refunds in accordance with this policy for purchases made by check over the phone or online will be electronically deposited into the account from which the funds were originally withdrawn. A check in the amount of the refund will be issued and mailed to you for refunds of purchases made by check in our retail stores.

contact us

You can contact us at 866 739 5942 or contactus@jcrewfactory.com.

See below for details on how to:

• Return or exchange an item to our retail stores.
• Return or exchange an item by mail.

return or exchange an item to our retail stores

For your convenience, J. Crew phone, Internet and retail store purchases may be returned to any J.Crew retail store for refund or exchange in accordance with this policy. J.Crew Factory stores can only accept returns of J.Crew Factory items that were purchased online or at a J.Crew Factory location. Unfortunately, J.Crew phone and Internet purchases cannot be returned to J.Crew retail store locations in Canada. J.Crew phone and Internet purchases shipped internationally (outside of Canada and Japan) may not be returned to any retail location. Monogrammed, personalized or final sale items cannot be returned or exchanged.

Click here to find your nearest retail store.

return or exchange an item by mail

prepaid return service (US orders only)

J.Crew's Flex Label provides quick, convenient return service: Our Flex Label works with both UPS and the US Postal Service.

• This service is available in the contiguous United States, only.
• Shipping charges are prepaid and no postage is required.
• The cost of return shipping will be deducted from your refund: 1 item, $5.95; 2 or more items, $7.50. Simply affix the Flex Label to your package and drop it in UPS drop box or at a UPS store, or give it to a UPS carrier. You may also drop it in a mailbox, drop it off at the Post Office or give it to your postal carrier.
• Please seal the package securely and affix the Flex Label provided on the bottom of your customer receipts. The Flex Label cannot be used for shipments outside the continental U.S., for gift exchange or group sales.

on your own (US and Canada orders only)

You can also send the item back to us at the address below using any other trackable method, at your expense. Once we receive your package, we will promptly process an exchange or issue a refund in accordance with this policy. Please be certain to insure the package.

Our return address is:

If you do not have the packing slip, please include the following information with your return:

• Your name and billing address.
• The name, address and ZIP code of the person who placed the order, if it was a gift.
• The original purchase price and approximate date of the purchase.
• The item number of the merchandise, if available.