We’re so looking forward to seeing you.As we adjust to this new normal, your health and safety are still our top priority. We know that shopping will feel a little different, but we’re still committed to providing a great experience.Find your store
Here’s what we’re offering in stores…
pick up your purchase in storesOrdered something online? Visit our pickup station at the front of the store.
pick up your purchase curbsidePrefer not to come into the store? We offer easy curbside pickup at select locations.
CHECK OUT TOUCH-FREEWe’ve installed plastic dividers around our cash register areas, as well as touch-free PIN pads.
need help? just ask.If you’re not sure about anything or need assistance, don’t hesitate to ask an associate.
Here’s what we’re doing to help keep you safe...
WE’RE PRACTICING SOCIAL DISTANCINGWe ask you to please stay six feet apart from other shoppers, and we’ll limit store capacity as needed.
WE’RE WEARING MASKSWe’re requiring customers to wear masks before entering the store—for your own health and safety, as well as the safety of others.
WE’RE CLEANING FREQUENTLYAnd sanitizing high-touch surfaces in accordance with the CDC’s guidelines.
J.CREW FACTORY CUSTOMER FAQSWhat stores are open? Are there any changes to store hours?We may be operating on alternative or shorter hours based on local legal requirements and business conditions. Visit our store locator page to check on the status of a store near you.What precautions will J.Crew Factory take in stores?• Social distancingWe’re practicing social distancing. Please help us by staying six feet away from other shoppers.• Limiting store capacityDue to recent regulations and to ensure enough space for social distancing, we’re only allowing a certain number of people in each store at one time, which means you may have to wait to enter. We really appreciate your patience.• Limiting store hoursMany of our stores will have updated hours to allow us extra time to sanitize everything properly. • Wearing face masksWe’re requiring customers to wear masks before entering the store—for your own health and safety, as well as the safety of others.• Cleaning frequentlyWe're sanitizing all high-touch surfaces with disinfectant frequently while the store is open, in accordance with the CDC’s guidelines.• Contactless checkoutWe’ve installed plastic dividers around our cash register areas, as well as touch-free PIN pads.• How you can helpPlease use your best judgment. If you’re not feeling well, have a fever or other flu-like symptoms, we ask that you please stay home.What precautions are you taking at your shipping facilities? How are you keeping your employees safe there?We follow the CDC's guidelines with regular deep cleanings of the facility, and our team wipes down all high-touch surfaces throughout the day with disinfectant. We practice social distancing by reducing the number of people in the facility through shifts and dividing breaks across teams. We maintain six feet between workstations at all times. For any team members who may be sick or feeling ill, we require them to stay home.Should I expect a delay with my order?You may experience shipping delays, as we have implemented a social distancing plan as a precaution for the teams in our distribution centers, and this may temporarily slow down processing.Has your return policy changed?Orders placed between May 1st and June 10th will have a 60-day return policy. Orders placed June 10th or later will have our standard 30-day return policy. Please allow additional time for your return to be processed as we have implemented additional precautions in our warehouse to ensure the safety of our team.