Returns & Exchanges

Online and Phone Orders

Start a Return: Click here to start a return for U.S. orders and generate a prepaid label.

  • When using our prepaid label $7.50 will be deducted from your refund.
  • Multiple orders can be returned in the same package if returns are initiated for each order and all return packing slips are included.
  • Online and phone purchases can also be returned in store, in accordance with our policy.
  • Need an exchange? Follow steps above and place a new order for your replacement item(s).

Return and Exchange Policy

J.Crew Factory gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online, by phone or in stores for delivery that shipped to a U.S. address for full refund or exchange within 30 days of original purchase. For your convenience, online and phone purchases may be returned to a J.Crew Factory store. Refunds will be made in the form of the original payment, unless we agree to credit a different payment type. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt. All lingerie, vintage, altered or final sale items cannot be returned or exchanged.

Click here to start your return and generate a prepaid label.
  • When using our prepaid label $7.50 will be deducted from your refund.
  • Once we receive your return, we will refund the purchase amount to a J.Crew E-gift Card.
  • In stores, requests to return or exchange merchandise received as a gift must be accompanied by a gift receipt. We will refund the purchase amount to a J.Crew Gift Card.
  • Need an exchange? Follow steps above and place a new order for your replacement item(s).

J.Crew Factory gladly accepts returns, in the country where purchased, of unworn, unwashed, undamaged or defective merchandise purchased in our retail stores for full refund or exchange within 30 days of original purchase. Requests for refund or exchange of merchandise purchased by cash must be accompanied by the original receipt. Refunds will be made in the form of the original payment, unless we agree to credit a different payment type. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt. All monogrammed, personalized, lingerie, vintage, altered or final sale items cannot be returned or exchanged. Fine jewelry cannot be returned in stores; please contact us at +1 800 261 7422 to make arrangements for a return.

Online and Phone Orders

J.Crew gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online, by phone or in stores for delivery that shipped to a U.S. address for a full refund or exchange within 30 days of original purchase. For your convenience, online and phone purchases may be returned to a J.Crew store. Refunds will be made in the form of the original payment, unless we agree to credit a different payment type. All monogrammed, personalized, lingerie, vintage, altered or final sale items cannot be returned or exchanged. Fine jewelry cannot be returned in stores; please contact us at +1 800 261 7422 to make arrangements for a return.

Store Purchases

J.Crew gladly accepts returns, in the country where purchased, of unworn, unwashed, undamaged or defective merchandise purchased in our retail stores for full refund or exchange within 30 days of original purchase. Requests for refund or exchange of merchandise purchased by cash must be accompanied by the original receipt. Refunds will be made in the form of the original payment, unless we agree to credit a different payment type. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt. All monogrammed, personalized, lingerie, vintage, altered or final sale items cannot be returned or exchanged. Fine jewelry cannot be returned in stores; please contact us at +1 800 261 7422 to make arrangements for a return.

Online or Phone Orders

Ship on Your Own

  • Please include your packing slip with your return.
  • You may send the item back to us at the address below using any traceable method, at your expense:
    J.Crew
    ATTN: J.Crew Factory Returns
    Suite 250
    8150 Industrial Blvd.
    Breinigsville, PA 18031
Store Orders

Bring your invoice or receipt to any J.Crew Factory store for refund or exchange, in accordance with our policy.
For questions, please email us or call +1 866 739 5942.

Please allow up to two weeks from the date you mail your item(s) back for your return to be processed—you will receive an email confirmation when complete.

Once you receive your email indicating your return has been processed, you can expect to receive your credit in 3-5 business days.

If you use our pre-paid return label, the cost of return shipping is $7.50 for any number of items and will be deducted from your refund.

No—items can only be returned to the brand from which they were purchased.

Start your return process here to receive a return label.

Online and phone purchases, including orders placed in stores for delivery, that shipped to a U.S. address may be returned to any J.Crew Factory store in the United States.

Yes. Returns can be processed by mail for items purchased in our retail stores within 30 days of original purchase. Please contact us for the appropriate mailing address and include a copy of your receipt in your return package.

Start your return process here and place a new order online for a replacement item. Once we receive your return, we will refund the purchase amount to the original form of payment. Please allow up to two weeks for your return to be processed.

Yes. Start your return process here for each order. Please be sure to include all return packing slips in the package. The credit for each order will be processed separately.

Bring your gift receipt to any J.Crew Factory store for a refund, in accordance with our policy. To mail a gift return, start your return process here.

We gladly honor a one-time price adjustment on full-price merchandise within seven days of the retail purchase or mail-order ship date if accompanied by the original receipt. Items not purchased at full price are ineligible for price adjustments.