What is Route?
We’ve partnered with Route to help provide an affordable way to protect your order for times where your shipment becomes lost, stolen or damaged upon arrival. When Route protection is added to your order, you can quickly and conveniently resolve the issue in just a few steps, plus track all of your claims via Route’s mobile app.
How do I file a claim with Route?
You have a few options If Route coverage is included on your order:
What is the cost?
The cost to add insurance through Route varies based on total order value. Please note that certain factors—such as the type of items in your order—may also affect the final cost. For additional questions, feel free to contact us at jcrew@route.com or jcrewfactory@route.com
How long will it take to process a claim with Route?
Some claims may be automatically resolved through the customer portal. In other cases, Route may request additional information. Once all required information is received, Route typically processes claims within 5 to 7 business days. However, timelines may vary depending on the type of claim and specific circumstances.
Can I use Route for my International order?
Route is only offered to customers who are shipping within the U.S.
Where can I find out more information about Route?
