Contact Us

For questions about orders, please include your order number and the name and ZIP code of the billing address.

Live Chat

We’re available every day, from 9am to 12am Eastern.

Telephone

7am to 11:59pm ET, seven days a week at 866-739-5942.

Fax

434 385 5750 for order forms or questions.

Mail

J.Crew Customer Relations
3 Ivy Crescent
Lynchburg, VA 24513-1001

Canadian Orders

Email contactus@jcrewfactory.com or call 866 739 5942.