Let us help you

For questions about orders, please include your order number and the name and ZIP code of the billing address.

BY EMAIL

contactus@jcrewfactory.com

BY LIVE CHAT

We're available every day, from 9am to 12am Eastern

BY TELEPHONE

7am to 11:59pm ET, seven days a week at 866-739-5942.

BY FAX

434 385 5750 for order forms or questions

BY WRITING TO US AT:

J.Crew Customer Relations
3 Ivy Crescent
Lynchburg, VA 24513-1001

CANADIAN ORDERS

Email contactus@jcrewfactory.com or 866 739 5942.