Returns & Exchanges

Online and Phone Orders

Start a Return: Click here or above to start a return for U.S. orders and generate a prepaid label (no printer required).

• When using our prepaid label $7.50 will be deducted from your refund.
• Multiple orders can be returned in the same package if returns are initiated for each order and all return packing slips are included.
• Purchases made in store must be returned to a store location.
• Online and phone purchases can also be returned to a Factory store, in accordance with our policy.

U.S. Return Policy and Exchange Policy

J.Crew Factory gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online, by phone or in stores for delivery that shipped to a U.S. address for a full refund or free exchange which are requested within 30 days of original purchase and include proof of purchase. Swimsuits without hygienic liners in place are ineligible for returns or exchanges. Merchandise must be postmarked or drop-off scanned at a J.Crew Factory store within 30 days to receive a refund to the original form of payment.

To help ensure the integrity of our return policy, all returns, exchanges, refunds, store credits, and other post-purchase adjustments are subject to review. J.Crew Factory reserves the right to limit, delay, or refuse a return, exchange, refund, or store credit if merchandise or proof of purchase does not meet our return requirements or if we reasonably suspect fraud, misuse, excessive returns, reseller activity, or other activity inconsistent with the purpose of this policy. As part of our evaluation, J.Crew Factory may consider factors including, but not limited to, the condition of the merchandise, proof of purchase, return activity, and transaction history with J.Crew Factory and our affiliated brands. We may request additional information to process in store returns, including proof of purchase, a valid government-issued photo ID, or other information necessary to validate the transaction. For more information about how we process this data, please see our notice at collection at https://factory.jcrew.com/help/privacy-policy. J.Crew Factory reserves the right to refuse future transactions, returns, or exchanges where we identify activity that we reasonably believe is fraudulent, abusive, or intended to circumvent our policies.

For your convenience, online purchases may be returned to a J.Crew Factory store. J.Crew Factory merchandise cannot be returned to J.Crew locations. Refunds will be made in the form of the original payment, unless we agree to credit a different payment type.

Items delivered by our Marketplace vendors must be returned directly to them by following the instructions enclosed in your package and will not be accepted at J.Crew Factory stores or the distribution center. All monogrammed, personalized, lingerie, vintage, altered or final sale items cannot be returned or exchanged. Upon the return of an item, you will forfeit any rewards applied on that purchase.

J.Crew Factory is not responsible for non-J.Crew Factory items shipped to us by mistake. Please ensure you include the correct item(s) in your package with the correct label. Unfortunately, we are unable to return or refund items sent in error or items that do not meet our return standards. You will receive an email confirmation when your return is complete.

Returning a Gift

Click here to start your return and generate a prepaid label (no printer required).

• When using our prepaid label $7.50 will be deducted from your refund.
• Once we receive your return, we will refund the purchase amount to a J.Crew E-gift Card.
• In stores, requests to return or exchange merchandise received as a gift must be accompanied by a gift receipt. We will refund the purchase amount to a J.Crew Gift Card.

For return and other FAQs, click here.