What is J.Crew Passport?J.Crew Passport is our free U.S. loyalty program with more benefits, more access and more ways to level up. It's like the first-class treatment, for shopping! Find the complete program details, along with the Terms and Conditions, here.
How do I join J.Crew Passport?It’s free, easy and takes 18 seconds. (We timed it.) All you have to do is create an account online or sign up with an associate in a J.Crew or J.Crew Factory store. As soon as you’re in, you get free shipping at jcrew.com and can start earning points.
What benefits do J.Crew Passport members get? Where can I see my benefits?J.Crew Passport members get free shipping at jcrew.com, points on every purchase (which quickly add up to rewards), early access to new arrivals and so much more. Scroll up to see our benefits chart broken down by tier.
How is my membership tier determined?Your J.Crew Passport tier is determined by how much you spend each calendar year in J.Crew and J.Crew Factory stores and at jcrew.com and jcrewfactory.com (after promotional offers, before taxes and shipping charges are applied) when you provide or check out with the email address that is registered to your account. Scroll up to see the minimum annual spend for each tier in our benefits chart.
How does earning work with J.Crew Passport?It’s this simple: For every dollar you spend on qualifying purchases, you earn one point. For every 200 points you earn, you get a $5 reward to redeem on future purchases. If you’re a J.Crew Credit Cardmember, every dollar spent with the J.Crew Credit Card earns you TWO points, which means you’ll get rewards twice as fast!
When do my rewards expire?Your J.Crew Passport rewards will expire 90 days after they are issued to your account.
What happens to a reward when I make a return?Upon the return of an item, you will forfeit any rewards applied on that purchase.
How do I add my birthday to my account to receive my birthday offer?Sign in to your J.Crew Passport account and go to the “My Account” page to add your birth month and day.
How do I apply for a J.Crew Credit Card?You can apply for a J.Crew Credit Card online or in a J.Crew or J.Crew Factory store. Plus, in addition to all J.Crew Passport benefits, you get an extra 15% off your first purchase, special birthday surprises and so much more. Apply now.
I don’t live in the United States. Can I still sign up?At the moment, J.Crew Passport is only open to U.S. residents. But this is just the beginning, so stay tuned for any updates!
Do all purchases count for points?Any purchase made in a J.Crew or J.Crew Factory store, or at jcrew.com or jcrewfactory.com in the U.S. counts for points. That includes both merchandise and services like alterations and monogramming. The points total equals the amount spent after promotional offers, but before taxes and shipping charges are applied. If you buy a gift card, that counts for points, but if you redeem a gift card on a purchase, no points will be added to your account for the amount of that purchase.
How do I make sure my purchases count for J.Crew Passport points?Online: Sign in at jcrew.com or jcrewfactory.com before making your purchase.
In stores: Provide the store associate with the email address linked to your account at checkout.
How long does it take for my points to show up?Points take at least 30 days to process before they’re displayed in “My Account.”
How do I redeem my rewards?Once you earn rewards, you can redeem them on online purchases by selecting the rewards box at checkout. If you’re shopping in stores, just provide the email address linked to your account at the register and the associate will apply your rewards for you. (Remember, rewards expire 90 days after issuance.)