We’re so looking forward to seeing you.As we reopen stores and get back to the business of life, we’re making your health and safety our top priority. We know that shopping will feel a little different, but we’re still committed to providing a great experience.Find your store

Here’s what we’re offering in stores…

pick up your purchase in storesOrdered something online? Visit our pickup station at the front of the store.

pick up your purchase curbsidePrefer not to come into the store? We offer easy curbside pickup too.

CHECK OUT TOUCH-FREENo need to touch pin pads—contactless payment options are available.

need help? just ask.If you’re not sure about anything or need assistance, don’t hesitate to ask an associate.

Here’s what we’re doing to help keep you safe...

WE’RE TAKING A PHASED APPROACHWe’ll only reopen stores in areas where it’s permitted by local law and where we can implement enhanced health and safety protocols.

WE’RE PRACTICING SOCIAL DISTANCINGWe ask you to please stay six feet apart from other shoppers, and we’ll limit store capacity as needed.

WE’RE WEARING MASKSAnd we’re asking that you do too.

WE’RE CLEANING FREQUENTLYAnd sanitizing high-touch surfaces in accordance with the CDC’s guidelines.

Find your store

J.CREW FACTORY CUSTOMER FAQSAre J.Crew Factory stores still closed? When will they open?We’re starting to reopen stores in select locations, in accordance with state and federal guidelines. In order to prioritize the health and safety of our associates and customers, we have put new protocols in place to increase cleaning and maintain social distancing. We’ve also made changes to our in-store services, and we will continue to suspend all in-person events.What stores are open? Are there any changes to store hours?We may be operating on alternative or shorter hours based on local legal requirements and business conditions. Visit our store locator page to check on the status of a store near you.What precautions will J.Crew Factory take in stores?• Social distancingWe’re practicing social distancing. Please help us by staying six feet away from other shoppers.• Limiting store capacityDue to recent regulations and to ensure enough space for social distancing, we’re only allowing a certain number of people in each store at one time, which means you may have to wait to enter. We really appreciate your patience.• Limiting store hoursMany of our stores will have updated hours to allow us extra time to sanitize everything properly. • Wearing face masksWe’re wearing masks and we recommend you wear one too—for your own health and safety, as well as the safety of others.• Cleaning frequentlyWe're sanitizing all high-touch surfaces with disinfectant frequently while the store is open, in accordance with the CDC’s guidelines.• How you can helpPlease use your best judgment. If you’re not feeling well, have a fever or other flu-like symptoms, we ask that you please stay home.Is jcrewfactory.com still open?We remain open at jcrewfactory.com 24/7 so you can shop anytime—our customer service team is ready to help with any and all questions via phone, email and chat. Email help@jcrew.com, chat us (9am–11:59pm ET) or call us seven days a week at 800 562 0258.What precautions are you taking at your shipping facilities? How are you keeping your employees safe there?We follow the CDC's guidelines with regular deep cleanings of the facility, and our team wipes down all high-touch surfaces throughout the day with disinfectant. We practice social distancing by reducing the number of people in the facility through shifts and dividing breaks across teams. We maintain six feet between workstations at all times. For any team members who may be sick or feeling ill, we require them to stay home.Should I expect a delay with my order?You may experience shipping delays, as we have implemented a social distancing plan as a precaution for the teams in our distribution centers, and this may temporarily slow down processing.Will your return policy change?Due to the current circumstances, we are extending our return and exchange period to 60 days for all orders placed starting March 1^st, 2020. Please allow additional time for your return to be processed.