When you register and create your account with jcrewfactory.com, we'll remember your information so that the checkout process is a breeze. You'll also be able to store all your addresses, manage your email preferences and check your order history too. Please note that if you have a J.Crew address, you do not need to register again.
Yes, you can. You can also check your order status from the help desk without registering, but registering will give you access to more information about your order.
No problem. We can give you a hint. If you still can't remember, we can reset your password and email a new one to you. Click here to reset your password. We can't give out passwords over the phone or email them to a different email address than the one used to register.
We use the Secure Socket Layer protocol to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than J.Crew. For more information on SSL, click here.
Your address book is your personal storage space. We can reference your address book and all other information in your account when you place phone orders too. We do not use the names of the people in your address book for any reason.