Let us help you

When you register and create your account with jcrewfactory.com, we'll remember your information so that the checkout process is a breeze. You'll also be able to store all your addresses, manage your email preferences and check your order history too. Please note that if you have a J.Crew address, you do not need to register again.

can I place an order without registering?

Yes, you can. You can also check your order status from the help desk without registering, but registering will give you access to more information about your order.

what will you do with my information after I register?

Personal information relating to you and your order history is only available to you if you provide the correct password that you created. After providing your password, you can edit or delete your information at any time from the "your account" page. We will only use your information in accordance with our privacy policy found here.

what if I forget my password?

No problem. We can give you a hint. If you still can't remember, we can reset your password and email a new one to you. Click here to reset your password. We can't give out passwords over the phone or email them to a different email address than the one used to register.

how do you know my name when I visit your site?

We use cookies to recognize you and your preferences to make shopping easier. Cookies are bits of information that we automatically store on your computer if your computer accepts cookies. The use of cookies is standard on the internet and many major web sites use them. Cookies stored on your computer do not contain any personally identifiable information. If you do not wish to have a cookie on your system, you can set your browser preferences to refuse them. Please consult your browser's help section for instructions on how to do this. For more information on cookies and how we use them, please visit our privacy policy here.

when I enter my name during registration, is it secure?

We use the Secure Socket Layer protocol to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than J.Crew. For more information on SSL, click here.

what will you do with my address book information?

Your address book is your personal storage space. We can reference your address book and all other information in your account when you place phone orders too. We do not use the names of the people in your address book for any reason.